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BricsCAD customers should use the Bricsys support portal
Maintenance customers who use Hexagon Asset Lifecycle Intelligence (ALI) software products receive technical support via Smart Community.
Smart Community is Hexagon ALI’s Customer Response Management System (CRMS) and is available worldwide to all customers who purchase maintenance in conjunction with software either direct from Hexagon ALI or from one of its distributor partners.
In case you have questions or issues that cannot be solved via Smart Community, please send us an e-mail or call us at +47 900 82 212.
Smart Community provides the following benefits to users:
• Support provided when you need it, on your timeline
• Support case creation and progress tracking
• Live chatter communication with analysts (when available)
• Intelligent case searching with quick filters
• Dashboards and reporting features
• Searchable knowledgebase
• Technical tips
• Downloads (service packs and hotfixes)
• Compatibility matrix
• Product release schedules and development roadmaps
• Subscriptions (product release announcements)
• Product documentation
• Support forums
• Ideas portal for submission of software enhancement requests
• Access to Hexagon University
View the Smart Community user guide to understand how to submit a support case, when you need to ask a question, or if you experience a problem with the software.
View the walkthrough guide to understand how to submit ideas (software enhancement requests) to Hexagon software development.
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